Terms and conditions

You indicate acceptance of these terms and conditions of service by placing an order with 
UrBusinessLive Ltd. These terms and conditions will not be varied for individual customers.


1.1	In this Agreement the following words and expressions shall have the following meanings:

1.1.1	"downtime" means any service interruption in the availability to visitors of the Website; 

1.1.2	"intellectual property rights" means patents, trade marks, design rights, applications for any 
	of the foregoing, copyright, topography rights, database rights, rights in know-how, trade or 
	business names and other similar rights or obligations, whether registrable or not in any 

1.1.3	"UrBusinessLive" means UrBusinessLive Ltd

1.1.4	"IP address" stands for internet protocol address which is the numeric address for the server;

1.1.5	"ISP" stands for internet  service provider;

1.1.6	"server" means the computer server equipment operated by UrBusinessLive in connection with the 
	provision of the Services;

1.1.7	"the Services" means web hosting, domain name registration, email and any other services or 
	facilities provided by UrBusinessLive.

1.1.8	"spam" means sending unsolicited and/or bulk emails;

1.1.9	"virus" means a computer programme that copies itself or is copied to other storage media, 
	including without limitation magnetic tape cassettes, memory chips, electronic cartridges, 
	optical discs and magnetic discs, and destroys, alters or corrupts data, causes damage to 
	the user's files or creates a nuisance or annoyance to the user and includes without  
	limitation computer programs commonly referred to as "worms" or "trojan horses";

1.1.10	"visitor" means a third party who has accessed the Website;

1.2	Product specifications and details may be found at URL.

1.3	Words denoting the singular shall include the plural and vice versa and words denoting any 
	gender shall include all genders.

1.4	The headings of the paragraphs of this Agreement are inserted for convenience of reference 
	only and are not intended to be part of or to affect the meaning or interpretation of this 

2.1	The Customer wishes to provide UrBusinessLive with data that will be hosted on UrBusinessLive's  
	servers and made accessible via the Internet.

2.2	UrBusinessLive provides web hosting services and has agreed to host the Customer's data upon 
	the following terms and conditions.


3.1	UrBusinessLive shall provide to the Customer the Services specified in their order subject to 
	the following terms and conditions.

3.2	The Customer shall deliver to UrBusinessLive the website and the software used in the website 
	which is owned by the Customer, or licensed to him by a third party or UrBusinessLive ("the 
	Customer Software), in a format specified by UrBusinessLive.


4.1	Online payment methods include credit cards (including MasterCard and Visa), debit cards (including 
	Switch/Maestro) and direct debits.
	Personal customers may pay by direct transfer by prior agreement.

4.2	UrBusinessLive do not accept cheques, bank transfers, postal orders, cash or any other form 
	of payment other than those outlined in 4.1

4.3	The Charges are exclusive of VAT, which if payable shall be paid by the Customer.

4.4	UrBusinessLive shall be entitled to charge a late payment fee of £15 for every calendar month 
	that a payment is past its due date.

4.5	UrBusinessLive do not provide credit facilities.

4.6	From time to time UrBusinessLive may make enquiries on the Customers company, proprietor or 
	directors of the Customers company with credit reference agencies. These agencies may record 
	that a search has been made and share this information with other businesses. 

4.7	UrBusinessLive provide "Money-Back Guarantees" on certain products. Should your product 
	qualify for this guarantee please raise a support ticket at URL within 30 days of placing your 
	order for a full refund. This guarantee excludes domain names which may not be cancelled once 
	ordered. Customers are limited to using the money-back guarantee once.

4.8	Pro-rata refunds will not be issued for yearly services that are cancelled before the end of 
	the year.

4.9	Should your chosen payment method fail UrBusinessLive will attempt to settle your invoice 
	using any other payment facilities available on your account.

4.10	All services will renew until cancelled by the customer. UrBusinessLive emails the customers 
	primary email address prior to renewal of services, it is the customers responsibility to 
	cancel services prior to renewal as no refund can be made once renewal has occurred. 
	Customers must notify us at least 72 hours before a service is renewed if they wish to 
	cancel that service. The cancellation process must be fully completed by you before your 
	account is cancelled.

4.11	Should an account remain unpaid for 2 calendar months past its renewal date then the account will 
	be suspended. All client files will remain on the server for a further calendar month during which
	the account can for reactivated for a £25 fee. All client files will be removed from the server 
	after this period has expired.


5.1	UrBusinessLive shall maintain control and ownership of the IP address that is assigned to 
	the Customer as part of the Services and reserves the right in its sole discretion to 
		change or remove any and all IP addresses.

5.2	Where UrBusinessLive changes or removes any IP address it shall use its reasonable endeavours 
	to avoid any disruption to the Customer.


6.1	If the Customer requires use of software owned by or licensed to UrBusinessLive 
	("UrBusinessLive's software") in order to use the Services, UrBusinessLive grants to the 
	Customer and its employees, agents and third party consultants and contractors, a 
	royalty-free, world-wide, non-transferable, non-exclusive licence to use UrBusinessLive 
	Software in object code form only, in accordance with the terms of this Agreement. For 
	the avoidance of doubt, this Agreement does not transfer or grant to the Customer any 
	right, title, interest or intellectual property rights in UrBusinessLive Software.

6.2	In relation to UrBusinessLive's obligations under this Agreement in connection with the 
	provision of the Services, the Customer grants to UrBusinessLive a royalty-free, world-wide, 
	non-exclusive licence to use the Customer Software and all text, graphics, logos, 
	photographs, images, moving images, sound, illustrations and other material and related 
	documentation featured, displayed or used in or in relation to the website ("the Content"). 
	For the avoidance of doubt, this Agreement does not transfer or grant to UrBusinessLive 
	any right, title, interest or intellectual property rights in the Customer Software or 
	the Content. 

6.3	The Customer undertakes that he will not himself or through any third party, sell, lease, 
	license or sublicense UrBusinessLive Software.

6.4	UrBusinessLive may make such copies of the Customer Content as may be necessary to perform its 
	obligations under this Agreement, including back up copies of the Content. Upon termination 
	or expiration of this Agreement, UrBusinessLive shall destroy all such copies of the Content 
	and other materials provided by the Customer as and when requested by the Customer.


7.1	UrBusinessLive shall use its reasonable endeavours to make the server and the Services 
	available to the Customer 100% of the time but because the Services are provided by means 
	of computer and telecommunications systems, UrBusinessLive makes no warranties or 
	representations that the Service will be uninterrupted or error-free and UrBusinessLive 
	shall not, in any event, be liable for interruptions of Service or downtime of the 

7.2	UrBusinessLive carries out data backups for use by UrBusinessLive in the event of systems 
	failure. UrBusinessLive do not provide data restoration facilities for individual customers. 
	Even though every effort is made to ensure data is backed up correctly UrBusinessLive 
	accepts no responsibility for data loss or corruption. 


8.1	The website and use of the Services may be used for lawful purposes only and the Customer may 
	not submit, publish or display any content that breaches any law, statute or regulation. In 
	particular the Customer agrees not to:

8.1.1	use the Services or the website in any way to send unsolicited commercial email or "spam", 
	or any similar abuse of the Services;

8.1.2	send email or any type of electronic message with the intention or result of affecting the 
	performance of any computer facilities;

8.1.3	publish, post, distribute or disseminate defamatory, obscene, indecent or other unlawful 
	material or information, or any material or information which infringes any intellectual 
	property rights (for the avoidance of doubt this includes licensed software distributed 
	as Warez), via the Services or on the Website;

8.1.4	threaten, abuse, disrupt or otherwise violate the rights (including rights of privacy and 
	publicity) of others;

8.1.5	engage in illegal or unlawful activities through the Services or via the Website;

8.1.6	make available or upload files to the website or to the Services that the Customer knows 
	contain a virus, worm, trojan or corrupt data; or

8.1.7	obtain or attempt to obtain access, through whatever means, to areas of UrBusinessLive's 
	network or the Services which are identified as restricted or confidential. This includes 
	leaving your home directory whilst using SSH access to servers.

8.1.8	operate or attempt to operate IRC bots or other permanent server processes.

8.2	The Customer has full responsibility for the content of the Website. For the avoidance of 
	doubt, UrBusinessLive is not obliged to monitor, and will have no liability for, the content 
	of any communications transmitted by virtue of the Services.

8.3	If the Customer fails to comply with the Acceptable Use Policy outlined in Clause 8.1 
	UrBusinessLive shall be entitled to withdraw the Services and terminate the Customer's 
	account without notice.


	All alterations and updates to the website shall be made by the Customer using the online 
	account management 	facility, FTP access or SSH access where available. The Customer will 
	be issued with a user name and password in order to access the account. The Customer must 
	take all reasonable steps to maintain the confidentiality of this user name and password. 
	If the Customer reasonably believes that this information has become known to any 
	unauthorised person, the Customer agrees to immediately inform UrBusinessLive and the 
	password will be changed.


10.1	The Customer warrants and represents to UrBusinessLive that UrBusinessLive's use of the 
	Content or the Customer Software in accordance with this Agreement will not infringe the 
	intellectual property rights of any third party and that the Customer has the authority to 
	license the Content and the Customer Software to UrBusinessLive as set out in Clause 6.2.

10.2	All conditions, terms, representations and warranties that are not expressly stated in this 
	Agreement, whether oral or in writing or whether imposed by statute or operation of law or 
	otherwise, including, without limitation, the implied warranty of satisfactory quality and 
	fitness for a particular purpose are hereby excluded. In particular and without prejudice 
	to that generality, UrBusinessLive shall not be liable to the Customer as a result of any 
	viruses introduced or passed on to the Customer.


	The Customer agrees to indemnify and hold UrBusinessLive and its employees and agents harmless 
	from and against all liabilities, legal fees, damages, losses, costs and other expenses in 
	relation to any claims or actions brought against UrBusinessLive arising out of any breach by 
	the Customer of the terms of this Agreement or other liabilities arising out of or relating to 
	the Website.


12.1	Nothing in these terms and conditions shall exclude or limit UrBusinessLive's liability for 
	death or personal injury resulting from UrBusinessLive's negligence or that of its employees, 
	agents or sub-contractors.

12.2	The entire liability of UrBusinessLive to the Customer in respect of any claim whatsoever or 
	breach of this Agreement, whether or not arising out of negligence, shall be limited to the 
	charges paid for the Services under this Agreement in respect of which the breach has arisen. 

12.3	In no event shall UrBusinessLive be liable to the Customer for any loss of business, loss of 
	opportunity or loss of profits or for any other indirect or consequential loss or damage 
	whatsoever. This shall apply even where such a loss was reasonably foreseeable or 
	UrBusinessLive had been made aware of the possibility of the Customer incurring such a loss.


13.1	This Agreement will become effective on the date the service is ordered and shall continue 
	until terminated by either party in writing of its intention to terminate the Agreement.

13.2	UrBusinessLive shall have the right to terminate this Agreement with immediate effect by 
	notice in writing to the Customer if the Customer fails to make any payment when it becomes 

13.3	Either party may terminate this Agreement forthwith by notice in writing to the other if:

13.3.1	the other party commits a material breach of this Agreement and, in the case of a 
	breach capable of being remedied, fails to remedy it within a reasonable time of being given 
	written notice from the other party to do so; or

13.3.2	the other party commits a material breach of this Agreement which cannot be remedied 
	under any circumstances; or

13.3.3	the other party passes a resolution for winding up (other than for the purpose of 
	solvent amalgamation or reconstruction), or a court of competent jurisdiction makes an 
	order to that effect; or

13.3.4	the other party ceases to carry on its business or substantially the whole of its business; or

13.3.5	the other party is declared insolvent, or convenes a meeting of or makes or proposes to make 
	any arrangement or composition with its creditors; or a liquidator, receiver, administrative 
	receiver, manager, trustee or similar officer is appointed over any of its assets.

13.4	Any rights to terminate this Agreement shall be without prejudice to any other accrued rights 
	and liabilities of the parties arising in any way out of this Agreement as at the date of 

13.5	On termination all data held in the customers account will be deleted.


14.1	UrBusinessLive may assign or otherwise transfer this Agreement at any time.

14.2	The Customer may not assign or otherwise transfer this Agreement or any part of it without 
	UrBusinessLive's prior written consent.


	Neither party shall be liable for any delay or failure to perform any of its obligations if 
	the delay or failure results from events or circumstances outside its reasonable control, 
	including but not limited to acts of God, strikes, lock outs, accidents, war, fire, the act or 
	omission of government, highway authorities or any telecommunications carrier, operator or 
	administration or other competent authority, the act or omission of any Internet Service 
	Provider, or the delay or failure in manufacture, production, or supply by third parties of 
	equipment or services, and the party shall be entitled to a reasonable extension of its 
	obligations after notifying the other party of the nature and extent of such events.


	If any provision of this Agreement is held invalid, illegal or unenforceable for any reason by 
	any Court of competent jurisdiction such provision shall be severed and the remainder of the 
	provisions hereof shall continue in full force and effect as if this Agreement had been 
	agreed with the invalid illegal or unenforceable provision eliminated.


	Any notice to be given by either party to the other may be sent by either email, fax or 
	recorded delivery to the address of the other party as appearing in this Agreement or 
	such other address as such party may from time to time have communicated to the other 
	in writing, and if sent by email shall unless the contrary is proved be deemed to be 
	received on the day it was sent or if sent by fax shall be deemed to be served on 
	receipt of an error free transmission report, or if sent by recorded delivery shall be 
	deemed to be served 2 days following the date of posting.


	This Agreement contains the entire Agreement between the parties relating to the subject 
	matter and supersedes any previous agreements, arrangements, undertakings or proposals, 
	oral or written. ThisAgreement may be updated without notice.


	This Agreement shall be governed by and construed in accordance with the law of England and 
	the parties hereby submit to the exclusive jurisdiction of the English courts.


20.1	Domain names are not deemed to be successfully registered until they appear in the relevant 
	whois database of the top level domain name registrar. In the event that a domain name is 
	unavailable when we attempt to register it UrBusinessLive will provide a full refund for that 
	domain name.

20.2	Please return to the main terms and conditions area of this website to view terms and 
	conditions for individual domain name registrars.


	UrBusinessLive are not responsible for customer programming issues other than ensuring that 
	programming languages such as Perl, PHP and ASP are installed and functioning on the web 
	hosting system.


	To protect your privacy we will not distribute your details to third parties, unless required 
	to do so by law.


23.1	Web hosting accounts include a certain amount of data transfer, if you exceed this amount in 
	any one month your account will be deactivated until you have upgraded to an account that has 
	more data transfer included.

23.2	Web hosting accounts are prohibited from hosting file distribution websites (including but 
	not limited to music, video and software), adult content orientated websites, hosting 
	banners, graphics or cgi scripts for other websites, storing pages, files or data as a 
	repository for other websites or personal computers, giving away web space under a domain, 
	sub domain or directory.


	Should your account use more than 5% of the servers processing power and as a result have a 
	detrimental effect on other customers we will discuss with you alternative solutions for your 
	hosting requirements.


	Commission earned via the affiliate programme will only be paid by using a valid direct 
	debit/credit mandate on your account. It is the customers responsibility to ensure they 
	have this facility. In the event of the customer not being able to obtain this facility 
	then no commission will be paid.


	UrBusinessLive communicates with it's customers via email and as such you agree to receive by 
	email our regular newsletter which contains amongst other things changes to our terms and 
	conditions, notification of major outages, updates to our products & features and special 


	Unlimited web space is available for genuine web site content, content must be linked into 
	web pages. Customers are prohibited from using the server as a file/backup repository. 
	Customers are expected to employ good house keeping when maintaining their account.


	Mail boxes not accessed for 100 days or more will be deleted from the system.